How we handle your information.

When you make an enquiry or booking request, we may collect your name, phone number, email address, check-in and check-out dates, guest count, and any message or preference you share with us.

We may also receive basic technical information from our website and service providers, such as device, browser, analytics, and security logs.

We use your details to respond to enquiries, confirm availability, manage bookings, prepare bills or confirmations, coordinate your stay, and contact you about service-related updates.

We may use aggregated or operational information to improve the website, booking experience, guest service, and property management.

We do not sell your personal information. We may share information only with service providers that help us operate the website, manage enquiries, process communications, maintain records, or meet legal and safety requirements.

If required by law, regulation, court order, or a lawful government request, we may disclose information as needed.

We keep booking, enquiry, billing, and communication records for as long as reasonably needed for guest service, accounting, legal, tax, dispute-resolution, and business record purposes.

When information is no longer needed, we will delete it or de-identify it where practical.

You can ask us to review, correct, or delete personal information that we hold about you, subject to legal, accounting, safety, and legitimate business record requirements.

You may also choose not to provide optional details, though this can limit our ability to respond to your enquiry or complete a booking.

We use reasonable administrative and technical safeguards to protect guest information. No online system is completely secure, so we encourage you to avoid sending sensitive payment or identity information unless requested through an appropriate channel.